Terms & Conditions

Our Terms & conditions page contains the general terms and conditions, applied to the business relation of  Georock Desing LTD, referred to henceforth as “we”, “us”, “the trader”, “the seller”, “our company”, as well as our brand name – “Cosmetic Machines”, and the person or organization purchasing from our website, referred to henceforth, as “customer”, “client”, “buyer” or just “you”.

Reading and agreeing to these Terms & Conditions, as well as their appendages – the Return Policy and Shipping & Delivery terms is required, prior to making a purchase.

Client Information

As a client of cosmeticmachines.com, you are responsible with providing the accurate and full information that is necessary for the appropriate processing and fulfillment of the order. Such information includes, but is not limited to full name, billing address, delivery address, email, phone number and, if applicable, company information and VAT number.

Should you subsequently change the information initially provided, we might need to extend the time to process the order with up to 24 hours.

Stock and Item Availability

Not all items listed as “in stock” on our website are immediately available for shipping from our warehouse. The term “in stock” used on the product pages includes both items in stock at our warehouse and such which are not available in our warehouse but can be backordered from one of our supplies. We will additionally inform customers about items availability and any possible delays as a result of having to backorder an item. Customers will be notified of any delays resulting from having to order an item from an external storage or supplier.

Cancelling an Order

You have the right to cancel an order at any moment after initially making it, but not after the item has already been sent. In case the item has already been sent – please refer to the Return Policy for detailed information.

Prices

All prices listed on the website are in EURO and do not include any additional fees, shipping expenses or taxes (such as VAT).

VAT

VAT is a special consumer tax applicable to customers from the EU (European Union). It is not applicable to customers from outside the EU. However, any import duties, taxes and fees related to the purchase and delivery of an item from us, are the responsibility of the customer (as well as knowing about such).

Customers from the EU will not be charged with VAT is they provide a valid VAT number. Such may include companies, non-profit organizations and people. The VAT check is automated on the checkout step of your purchase – simply submit your number.

Customers from the EU who are not VAT exempt and/or cannot provide a valid VAT number will have the VAT tax added to the final value of their order, as per the local rates of their country. If you are an individual or an organization located in the EU and are not VAT exempt or are unsure if you are – please contact us beforehand. Otherwise VAT will be automatically applied to your order.

Accepted Payment Methods

You can pay for an order you’ve made on our website using a credit or debit card or a bank transfer. Please take note, that the payment must be completed before the items is sent to you. While card payments are generally instant, delays are sometimes possible. Bank transfers take several days depending on the bank you are using and the country you are located in, normally no more than one five workdays (this time frame is only an estimate). Any transfer fees and conversion differences are the responsibility of the customer.

We guarantee your personal information is well protected when you pay with your card and we do not have any access to the card information, which is safely processed by our checkout service using an encrypted channel.

Protection includes an anti-fraud system and should a suspicious transaction be detected, we might require you to provide additional information and verification documents, before we clear the payment and resume processing your order.

Refund Policy

The method of refund is dependent on the method of payment used by the customer. If you paid using a debit or credit card, a chargeback will be issued to your card. Bank transfers payments will be refunded with a bank transfer payment to your bank account, but any involved fees will be deducted. Shipping expenses for items that were returned are non-refundable. This does not include items which have not yet been sent, which unless involving unforeseen expenses made by us, involving the order, will be refunded in full.

Refunds can be requested at any moment prior to us shipping out the item or only after it has been successfully returned to us (refer to the Return Policy page). Refunds may take up to a month to appear on your bank or card statement. Please contact your bank or card issuer for further inquiries if the money does not appear in your statement beyond that period.

Shipping & Delivery

The shipping and the delivery of items purchased from our website is per the terms outlined in the Shipping & Delivery page of our website, which should be treated as an appendage to these Terms & Conditions. By accepting these Terms & Conditions you are also accepting the terms of the Shipping & Delivery page.

Return Policy

The return conditions and procedures of items purchased from our website is per the terms outlined in the Return Policy page of our website, which should be treated as an appendage to these Terms & Conditions. By accepting these Terms & Conditions you are also accepting the terms of the Return Policy page.

Limited Liability

By agreeing to these Terms & Conditions, you are agreeing that we will not be held accountable for any indirect damages or losses suffered by you or any third party (such as, but not limited to, your customers). The definition we accept for such losses includes, but is no way limited to: loss of business opportunities, loss of client interest, loss of goodwill, loss of profit, as well as other indirect forms of loss which can be constituted as “damages”. Such “damages” will not be the responsibility of our company and are not viable for compensation by us.

Our liability will only be limited to the amount that the customer has paid for their purchase. Thus we will not pay any amount greater than the total amount of your order’s final value, regardless of the liability in question, which may include but is not limited to, product liability, strict liability, ordinary and gross negligence and others.

Warranty

Certain items offered on our website come with a warranty. The existence and duration of such will be explicitly stated on the item page. The customers buying a product with a warranty will receive one either inside the package of their purchase or in an electronic format at their email.

The duration and conditions of each warranty differ based on the item. In the case of difference between the Terms & Conditions and the Return Policy of our website with the warranty, the warranty will take precedent.

Complaints

All complaints can be directly addressed to us at biz@cosmeticmachines.com or at +359 5291 8006. Feel free to get in touch with us regarding any problem, recommendation or general feedback you’d like to submit.

Choice of Law

All terms, conditions and policies on our website are the subject of Romanian and EU law.

Disclaimer and Errors

One of our main goals it to only list accurate and up to date information on our website, with a little error as possible. However, we cannot promise all the content accessible on cosmeticmachines.com is completely free of such or completely accurate. As part of maintaining the provided information as accurate and up-to-date as possible, we retain the right to, at any moment, change, update, remove or append information on our website, including text, images, videos, other types of media and information.

If the information provided about any aspect of an order, including but not limited to item description, shipping terms, price, additional fees and taxes, is deemed inaccurate or erroneous we retain the right to cancel any order.

We will not be accountable for any non-delivery as a result items which are not in stock (even if listed as “in stock” on the website) or items which are for some reason unavailable.

Intellectual property

Any form of content on this website in the form of text, media, images, photos, code, etc. which is not owned by a third party is the full intellectual property of Georock Desing LTD. If you believe we have missed an intellectual property of your or have not property attributed such property of yours – please contact us at biz@cosmeticmachines.com to inform us of the problem and how you’d like to have it resolved.

Company Contact Information

Georock Desing LTD
203621822
Sv. Sv. Kiril i Metodiy 20
9160 Devnya, Bulgaria

Tel: +1 201 366 6420 – USA
Tel: +44 560 372 8671 – UK
Tel: +40 312 295 414 – RO

Email: biz@cosmeticmachines.com